Delivery Information
Art materials, craft supplies and useful tools for the next idea on your table. Here is how standard delivery works for an accepted order.
Where we deliver
Our current delivery service covers the contiguous 48 United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, or APO/FPO/DPO and other military postal addresses. Enter a serviceable US street address at checkout; contact us before ordering if you are unsure about an address.
The medium and the surface
Paints, markers, craft tools and modeling materials have different handling and surface requirements. Use the instructions for the actual medium; a claim about one paint or marker does not establish that every supply is washable, permanent or suitable for the same surface.
The complete delivery estimate
The estimated total is 4–7 business days: 1–3 business days of processing plus 3–4 business days in transit. These are estimates rather than a guaranteed delivery appointment. The total already includes preparation and carrier transit.
Order timing and cut-off
Orders are prepared on business days; same-day dispatch is not guaranteed. An order confirmation does not mean a parcel has already shipped. Orders placed on weekends or holidays enter processing on the next business day, within the processing estimate above.
Standard delivery charges
Standard shipping is free throughout the supported area. There is no minimum order value. No express or paid delivery upgrade is promised on this website. Unsupported destinations are restricted at checkout rather than assigned an undisclosed extra shipping charge.
Before a parcel leaves us
Processing takes 1–3 business days after an order is accepted. This covers checking the order details, preparing the selected items, packaging and arranging dispatch. Business days are Monday to Friday, excluding public holidays. An order received on a weekend or holiday enters the processing schedule on the next business day.
The time in transit
After dispatch, standard transit is estimated at 3–4 business days. This transit estimate begins when the carrier receives the parcel; it is separate from the preparation period. Match the surface before ordering, particularly when the dimensions or fitting of an item matter for your plans.
Order and delivery updates
Order information is sent to the email supplied at checkout. Dispatch information and an available carrier tracking number are shared when they are provided for the shipment. Tracking can take time to show the carrier’s first scan. If you cannot locate an update, check your email address and spam folder, then contact support with the order number.
If delivery takes longer
Weather, carrier interruptions, public holidays, address errors and unsuccessful delivery attempts can extend the estimate. Contact us if a parcel has not arrived within the estimated period. We will review the order status and the available carrier information rather than ask you to resolve an unexplained loss on your own.
Changing or correcting an address
Check the recipient name, street details, apartment or suite and ZIP code before ordering. If a detail is wrong, contact us promptly with the order number and the corrected address. We will try to amend an order that has not dispatched. Once a carrier has the parcel, an address change or redirection may not be possible; we will explain the actual options for an undeliverable or returned parcel.
Lost, damaged or incomplete parcels
Send the order number, affected item or SKU and a description of the issue. Photos of the packaging, shipping label and damage are helpful where available. Keep the packaging and parts until we have reviewed the case. We will coordinate the appropriate delivery investigation or remedy; this guidance does not remove rights relating to faulty or incorrect goods.
Shipment-specific instructions
The dispatch information for your actual order is the reference for its parcel and tracking details. We do not advertise a universal split-shipment service or assume that every order will be divided. If an order requires a different arrangement, customer support will explain the relevant information.
Shipping support
For help with arts & crafts supplies, contact [email protected]. Include your order number when you have one, or the product name and SKU for a pre-purchase question.
608 Auburn Place Court, Unit 3, Louisville, KY, US
ZIP 40214
+1 (502) 408-9669
[email protected]